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Mermaidspla2
(@mermaidspla2)
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@n64gbachick:  Hi Don has a urinary ostomy from a surgery about 55 years ago.  The other pouches we tried just did not fit him right as he also has scoliosis which causes the bottom part of his stomach to bulge.  That interfered with the bulk of the bags we tried and others would not seal tight or scratched him. The Cymed bags still win.  The owner is now talking with him to determine if something changed with the adhesives. He claims the bags are the same size but we measured them and they are not.  Our thought was maybe the smaller bag fills up more quickly (as urinary patients must drink lots of water) and it puts too much pressure on the bag when he bends over or sleeps.  In the first call Don forgot to ask if they have different sizes and maybe our supplier sent a different size.  They will speak again today comparing the box numbers we have.  We are very happy to see that they were so responsive & kind when we reached out. A much different approach then the last time we contacted Cymed.


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Mermaidspla2
(@mermaidspla2)
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The owner is working with Don to see what may have changed. They are being very responsive and we hope to have a happy resolutiont.


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jazz99
(@jazz99)
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@mermaidspla2 glad they are working with you. I was impressed when i spoke with Lou (the new customer service/ quality control guy) that they genuinely seem interested in user feedback. Hope things go well for you and Don!


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Erin
 Erin
(@n64gbachick)
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@mermaidspla2 Thanks for the reply; always appreciate hearing about other people's product experiences and own challenges.

Cymed is definitely the most flexible on the market though so that makes sense if your husband has an especially challenging abodomen. Glad they are continuing to work with you; sounds like there may be miscommunication between the owner and the manufacturing department over exactly how the system is being made.

Female, 30's. Emergency Ileo in 2010 due to Ulcerative Colitis.


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